Last Updated: 24/11/2025

Rakni Professional Training Center (“Rakni,” “we,” “our,” or “us”) is committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, store, and protect your data when you visit our Website, enroll in our training programs, or interact with our services.

By using our Website or registering for our courses, you agree to the practices described in this Privacy Policy.

1. Information We Collect

We may collect the following types of information:

1.1 Personal Information

Information you provide directly, such as:

Name

Email address

Phone number

Company name (for corporate clients)

Billing information

Identification documents (if required for certification)

1.2 Technical Information

Automatically collected when you use our Website:

IP address

Browser type and version

Device information

Pages visited

Cookies and tracking data

1.3 Training & Performance Data

Information gathered during the use of our services:

Course selections

Attendance records

Assessment results

Certification progress

Communication with trainers or support staff

2. How We Use Your Information

We use your information to provide better services and enhance your training experience. This includes:

Processing registrations and payments

Delivering course materials, sessions, and certificates

Improving our training programs and Website

Providing customer support and responding to inquiries

Sending important updates, schedules, and reminders

Maintaining security and preventing fraudulent activity

Complying with UAE legal and regulatory requirements

We do not sell your personal information to third parties.

3. Sharing Your Information

We may share information only when necessary and under strict confidentiality:

3.1 Service Providers

Trusted third parties who assist with:

Payment processing

Hosting and website management

Learning platforms and training tools

Email communication

These providers are required to protect your data and use it only for the services they provide.

3.2 Corporate Clients

If you enroll through your employer, we may share progress reports or training results with authorized company representatives.

3.3 Legal Requirements

We may disclose information if required to:

Comply with UAE law

Respond to legal processes

Protect our rights or safety

Prevent fraud or misuse

4. Cookies & Tracking Technologies

Cookies help us improve the performance and security of our Website.

We use cookies to:

Track website usage

Personalize user experience

Improve functionality

Analyze traffic patterns

You can manage or disable cookies in your browser settings, but doing so may affect website performance.

5. Data Security

We use industry-standard security measures to protect your personal information, including:

Encrypted data transmission

Secure servers and firewalls

Restricted access to sensitive data

Regular security audits

Cybersecurity best practices

However, no online system is 100% secure. By using our Website, you acknowledge that absolute security cannot be guaranteed.

6. Data Retention

We retain personal information only as long as necessary to:

Provide services

Meet legal or regulatory requirements

Resolve disputes

Maintain training records

Data will be securely deleted or anonymized when no longer needed.

7. Your Rights

Depending on applicable laws, you may have the right to:

Access the personal data we hold

Request corrections or updates

Request deletion of personal information (where legally permissible)

Withdraw consent for certain data uses

Request copies of training or certification data

To exercise these rights, please contact us using the details at the bottom of this policy.

8. Third-Party Links

Our Website may contain links to external sites. We are not responsible for the privacy practices or content of third-party websites.

We encourage you to review their privacy policies before providing personal information.

9. Children’s Privacy

Our services are not intended for individuals under the age of 16 unless enrolled through a guardian or organization.

We do not knowingly collect information from minors without proper authorization.

10. Updates to This Policy

We may revise this Privacy Policy periodically.

Updates will be posted on this page with an updated “Last Updated” date.

Continued use of our Website or services indicates acceptance of these changes.

11. Contact Us

If you have questions or requests regarding this Privacy Policy, please contact:

Rakni Professional Training Center

Email: [email protected]

Phone: +971 504 780 111

Address: The Burlington Tower, Office 1004, Business Bay, Dubai, UAE